Welcome to Silvora by Soubhagya Jewellers. These Terms & Conditions govern your use of our website, mobile application, jewellery products and related services.
By accessing our website, browsing jewellery products, placing an order or using our services, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or services.
Last Updated: 27/08/2026
By using our website, mobile application or jewellery services, you confirm that you have read, understood and agreed to these Terms & Conditions and the applicable policies available on our website.
We make reasonable efforts to provide accurate information about our jewellery products, including product images, descriptions, specifications, weight, purity and other relevant details.
Actual jewellery may have minor variations in colour, appearance, finish, texture or design due to photography, lighting, screen settings and the nature of the product.
Jewellery designs, product specifications and availability may change from time to time without prior notice.
Jewellery prices may depend on factors such as the type of precious metal, weight, purity, prevailing gold or silver rates, making charges, gemstone or diamond value, taxes and applicable discounts.
Gold, silver, diamond and other precious jewellery prices may change according to applicable market conditions.
The applicable price of the jewellery will be the price communicated or displayed at the time of purchase, subject to applicable corrections.
All jewellery products displayed on our website or application are subject to availability.
If a selected jewellery product is unavailable, we may contact you regarding the order and provide an appropriate resolution according to our applicable policies.
When you place an order for jewellery through our website or application, you are requesting to purchase the selected product at the applicable price.
Orders may be subject to verification and confirmation before processing.
We may cancel or decline an order in situations including:
Customers are responsible for providing accurate and complete information while placing a jewellery order.
This may include name, mobile number, email address, billing information and delivery address.
We are not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Payments for jewellery purchases may be processed through third-party payment gateways such as Razorpay or other payment service providers made available by us.
You agree to provide valid payment information and authorize the applicable payment transaction for your jewellery order.
We do not intend to store complete credit or debit card numbers, CVV, UPI PIN, internet banking passwords or other confidential payment credentials on our own servers.
Jewellery orders will be shipped and delivered according to our applicable Shipping Policy.
Delivery timelines may vary depending on product availability, order processing, delivery location and courier service.
We will make reasonable efforts to arrange delivery within the communicated timeframe. However, courier or transportation delays may occur.
Returns and refunds for jewellery products are governed by our applicable Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order.
Certain jewellery products may have specific eligibility conditions for return or refund depending on the nature of the product and transaction.
Order cancellation is subject to our applicable Cancellation Policy.
Cancellation eligibility may depend on the order status, product type and stage of processing.
Exchange of jewellery products, where offered, will be subject to our applicable Exchange Policy.
Exchange eligibility may depend on product condition, purchase invoice, product type, applicable deductions and the conditions specified in our Exchange Policy.
Any jewellery buyback facility offered by Soubhagya Jewellers will be subject to our applicable Buyback Policy.
Buyback value may depend on jewellery type, purity, weight, applicable market rates, gemstone or diamond value, deductions and other applicable conditions.
Customers should review the Buyback Policy before initiating a buyback transaction.
Where applicable, jewellery may be accompanied by an invoice, hallmark information, certificate or other product documentation.
Product-specific purity, hallmark, gemstone or diamond information will be based on the applicable product documentation and purchase invoice.
Customers are advised to review the jewellery product details, invoice and applicable documentation at the time of purchase.
All content available on our website and application, including the Silvora logo, Soubhagya Jewellers branding, jewellery images, product descriptions, text, graphics, designs and layouts, is owned by or licensed to us unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish or commercially use our jewellery images, branding or website content without prior written permission.
We make reasonable efforts to provide accurate information about our jewellery products, prices and services.
However, product images, descriptions, prices, specifications and availability may be updated or corrected from time to time.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to these Terms, jewellery products, orders or services shall be subject to the jurisdiction of the courts having applicable jurisdiction over the business.
The following policies are applicable to our jewellery products and services and should be reviewed before making a purchase:
If you have any questions regarding these Terms & Conditions, jewellery products, orders, payments, delivery, returns, refunds, exchange or buyback services, please contact us using the details below.
Business Name: Soubhagya Jewellers
Brand: Silvora by Soubhagya Jewellers
Email: soubhagyajewellersmiraj@gmail.com
Phone: 9421187711
Address: Shaniwar Peth, Saraf Bazar, Miraj
City: Miraj
State: Maharashtra
PIN Code: 416410
Name: Avinash Patil
Phone: 9421187711